Privacy Policy
Effective date: October 14, 2026
Apex Dispatch and Logistics LLC (“Apex,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website, quote forms, and communications; how we use and share it; and the choices available to you.
Information We Collect
Depending on how you interact with us, we may collect:
Contact information: name, email address, telephone number, and preferred contact method.
Shipment information: pickup and delivery locations, requested dates, vehicle year, make, model, type, condition, operability, transport preferences, and other details needed to prepare a quote or arrange transportation.
Quote and service information: quote requests, prices presented, selections, booking details, communications, and service history.
Payment information: payment status and transaction details. Payments may be processed by third-party payment providers. Do not submit full payment-card numbers or security codes through a general website form.
Device and website information: IP address, browser and device details, pages viewed, referring pages, and interactions with the website. This information may be collected through cookies, analytics tools, or similar technologies, depending on the tools enabled on the site.
How We Use Information
We may use information to:
Respond to questions and provide transportation quotes.
Evaluate requested routes and transportation options.
Create or update a customer or lead record in our customer-management system.
Communicate about quotes, bookings, scheduling, pickup, delivery, payment, and customer service.
Coordinate transportation with the licensed brokerage partner, motor carriers, and other service providers involved in a shipment.
Process payments, prevent fraud, maintain records, and resolve disputes.
Operate, secure, troubleshoot, and improve our website and services.
Send promotional communications where permitted and, when required, with your consent.
How We Share Information
We may share relevant information with:
Licensed brokerage partners and motor carriers to obtain transportation capacity, coordinate a shipment, and provide service. This may include contact details, vehicle and route information, timing, and other shipment instructions.
Service providers that support our operations, such as our CRM, website host, quote or pricing tools, communications providers, analytics providers, and payment processors. They may use information to provide services to us under their applicable terms and privacy policies.
Professional advisers, regulators, law enforcement, or other parties when reasonably necessary to comply with law, protect rights and safety, investigate fraud, or respond to legal process.
A successor or transaction partner if our business is involved in a merger, acquisition, financing, or sale of assets, subject to appropriate protections.
We do not sell personal information for money. Some advertising or analytics technologies may be treated as “sharing” or targeted advertising under certain privacy laws.
Cookies and Analytics
Our website may use cookies and similar technologies to keep the site working, understand website traffic, remember preferences, or measure advertising. You can adjust cookie settings through your browser. Blocking certain cookies may affect website features. If the site uses nonessential advertising or analytics cookies that require consent, the site should present the appropriate consent choices.
Calls and Text Messages
If you provide a telephone number, we may call or text you about your quote request, booking, shipment, or customer-service issue. Marketing calls or texts will be sent only where permitted and with any consent required by law. Message and data rates may apply. You can opt out of marketing texts by replying STOP; for help, reply HELP or contact us using the details below. Opting out of marketing messages will not prevent service-related communications about an active quote or shipment.
Payment Processing
If you make a payment, the payment may be processed by a third-party payment processor, such as Stripe. Payment information is handled under that provider’s privacy and security terms. We may receive transaction details such as payment status, amount, date, and limited payment-method information, but we do not ask you to send card security codes through the website’s quote form.
Data Retention and Security
We keep information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and transaction records, resolving disputes, and meeting legal obligations. We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of storage or transmission is completely secure.
Your Choices and Privacy Requests
You may ask us to update or correct your contact information, or request information about our handling of your personal information, by contacting us below. Depending on where you live and applicable law, you may have additional privacy rights. We will review and respond to requests as required by applicable law.
You may unsubscribe from promotional emails by using the unsubscribe link in the message. You may opt out of marketing texts by replying STOP. You can also manage cookies through your browser and any consent controls provided on the website.
Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided us personal information, contact us so we can review and delete it where appropriate.
Third-Party Websites
Our website may link to websites or services operated by others. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
Changes to This Policy
We may update this Policy as our services, website, or legal requirements change. We will post the updated version on this page and revise the effective date above.
Contact Us
For questions or privacy requests, contact:
Apex Dispatch and Logistics LLC
Email: Alexis@ApexUSALogistics.com
Phone: 941-564-5250
Mailing address: 627 Cape Coral Pkwy W. Suite 202 Cape Coral, FL 33914
Information Sharing
SMS opt-in and phone numbers collected for SMS consent will not be shared with any third party or affiliate company.